Fair Go’s published cashback information describes qualifying lost deposits made without a deposit bonus. It should not be replaced with an invented formula based on every losing wager or the final account balance. This independent guide separates the qualifying payment, the claim and the restrictions attached to the resulting credit; it does not confirm an individual award.
Independent guide: Check the current account instructions and local eligibility. Gambling involves financial risk and is for adults only.
18+ only. Current terms and local eligibility apply.
Identify the deposit and the applicable offer
Start with the deposit or group of deposits the offer actually considers. Record their references, dates, amounts and whether a deposit bonus was attached. Do not assume that a larger total of losing wagers produces the same qualifying amount, because repeated bets can involve money that has already been counted. Check the claim period, balance condition and any minimum stated for the applicable offer. Save the wording you relied on before comparing an expected credit with the account.
Do not invent a net-loss calculation
A term such as lost deposit, qualifying loss or net loss needs the definition attached to the offer. They are not interchangeable. Keep a returned payment, a bonus-funded transaction and a separate deposit distinct in your record. If you cannot identify which deposit was included, ask support to identify it rather than applying a headline percentage to the whole account history. The route’s name does not create an official ledger or calculation service here; this independent page does not receive account data or determine eligibility.
Read the claim and the award as separate stages
The published FAQ describes a support claim route and 20-times playthrough for cashback, with the promotional maximum-bet rule also applying. Those are descriptions of the offer, not confirmation of your current personal reward. Establish whether a claim was accepted, which amount was credited and which conditions govern its use. A credit appearing is different from that credit becoming withdrawable. Check the eligible games and any offer-specific wording before using it; do not infer an exception merely because the game accepts a bet.
Ask about one missing or different amount
If the expected and credited amounts differ, identify the qualifying deposit, the conditions you read and the exact difference. Ask which payment or condition explains that difference. Keep the response and avoid submitting several competing versions of the same claim without clarification. Do not make extra deposits or increase play to reach a reward threshold, restore an award or recover previous losses. A cashback promotion cannot make the earlier loss disappear, and further wagering can lose the remaining balance.
Questions and answers
Is Fair Go cashback always withdrawable cash?
Do not assume that a credited promotion is immediately withdrawable money. Read the conditions governing the specific award and its current account status.
What is net loss?
Use only a definition actually stated for the applicable offer. Do not replace a qualifying-deposit offer with a formula based on all stakes or the final balance.
Should play increase to meet a cashback threshold?
No. Keep the spending and time limits chosen independently of a reward, and do not send more money to try to recover earlier losses.
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Last reviewed: 5 August 2026