Cashback is not simply a percentage of every losing wager. The current offer may define a period, eligible net loss, exclusions, cap, credit type and wagering requirement. Rebuild that definition before deciding whether the displayed credit is correct.
Independent guide: Check the current account instructions and local eligibility. Gambling involves financial risk and is for adults only.
18+ only. Current terms and local eligibility apply.
Identify the measurement period
Record the start and end time, account timezone, eligible product and whether deposits, withdrawals, wins, bonuses or voided rounds alter net loss. Save the current offer terms before the period closes.
Reconcile eligible activity
Export or record transaction and game history. Separate excluded games, bonus-funded stakes, reversals and unsettled rounds. Calculate only with the formula stated in the offer rather than applying the headline percentage to the account balance.
Check the credit conditions
Confirm minimum loss, maximum cashback, claim or opt-in step, credit date, expiry and whether the award is cash or bonus. If wagering applies, capture contribution rates and maximum-bet rules before using it.
Query one difference
If your result differs, send the period, eligible-loss subtotal, expected percentage, cap and missing amount. Ask which specific transaction was excluded. Do not increase spending to reach a cashback threshold; keep the original entertainment limit.
Questions and answers
Is Fair Go cashback always withdrawable cash?
Check the current terms; it may be cash or bonus credit with separate conditions.
What is net loss?
Use the offer's exact formula for the stated period, including its treatment of wins, bonuses, withdrawals and excluded games.
Should play increase to meet a cashback threshold?
No. Set the entertainment budget independently of promotional thresholds.
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Last reviewed: 5 August 2026