Verification should connect the Fair Go account to one adult account holder and the payment method used. Check the requirements inside the current account because accepted documents and freshness rules can change. Keep every request and response in one dated case.
Independent guide: Check the current account instructions and local eligibility. Gambling involves financial risk and is for adults only.
18+ only. Current terms and local eligibility apply.
Audit profile details first
Compare the account name, birth date, address, email and phone with current documents. Ask support to correct a genuine mismatch before uploading conflicting evidence. Save the written correction and do not create another account.
Prepare three evidence groups
Separate identity, residential address and payment ownership. Use clear, unedited images with all required edges and current dates. Follow the live masking instructions exactly; do not assume which digits the reviewer needs to see.
Use the authenticated upload route
Open verification from the signed-in account or a support link confirmed there. Avoid sending complete credentials by email or social chat. Record filenames by purpose without putting full document numbers into them.
Track one decision
Save upload time, ticket, requested replacement and approval. Ask which single item remains unresolved if review stalls. Verification approval and payment processing are different stages, so keep their clocks separate.
Questions and answers
What evidence can Fair Go request?
Check the live account instructions; identity, address and payment ownership are common categories.
Should documents be edited?
No. Use readable originals and follow the stated masking rule rather than altering content yourself.
Does verification approval mean the payout was sent?
No. It completes an account-review stage; withdrawal processing and payment delivery follow separately.
Related Fair Go checks
Last reviewed: 5 August 2026