Why verification may be requested

Identity verification documents may be required before a withdrawal request can be processed. Having the relevant information ready can make it easier to respond if a request is made, while avoiding unnecessary disclosure of personal data.

The exact requirements can vary by account and request. This page does not set a list of documents or promise a particular outcome. Instead, use it as a practical checklist before starting a withdrawal request.

What to consider before requesting a withdrawal

Check your personal details

Make sure the details associated with your account are current and consistent with the information you may be asked to provide. If an identity document is requested, check that the details are readable before sending it through the designated account channel.

Keep payment ownership in mind

Withdrawals are ordinarily returned to the deposit method when possible. Consider which method was used for the deposit and keep any relevant account information available in case the withdrawal request requires clarification about that method.

Protect unnecessary information

Only provide the information requested through the appropriate account process. Do not include extra personal details that are unrelated to the request, and avoid sharing documents through informal channels.

What happens after a request

Payout timing depends on completed verification, so no fixed duration should be assumed. If a request is still being considered, check the account communication for the next action rather than sending repeated documents or making assumptions about the result.

Keep a note of what was requested and what you submitted. If the requested information is unclear, contact the relevant account support channel for guidance before sending anything further.

Withdrawal verification checklist

• Review the request carefully before responding.
• Use the designated account channel.
• Provide only the information requested.
• Check that submitted details are clear and consistent.
• Remember that the deposit method may affect how funds are returned.

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